Plain-language terms for your Westvale account.
Keep your account number, password and PIN private. Anything done with them is treated as done by you. Tell us straight away if you think someone else has them.
The fees on the Rates & fees page are the fees we charge. We show the fee before you confirm a payment, transfer or top-up.
Do not use the account for fraud, and do not attempt to break or overload the service. Do not upload content you do not have the right to share.
We ask for identity documents so we can verify who you are. Files are stored privately and reviewed by our team.
We may update these terms. The date at the bottom of this page shows when they were last revised.
Last updated November 2026.